ANGELICA TCHERASSI RETURN POLICY
Returns and exchanges are accepted within 14 days of package arrival date. Merchandise received past 14 days of delivery date will automatically receive a store credit. Please note that bespoke or personalized Items cannot be returned or exchanged.
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RETURNS & EXCHANGES
We have a 14-day return and exchange policy starting from the date you receive your package. Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 2-3 weeks.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, you must first contact a Customer Representative at info@angelicatcherassi.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new piece /color / dimension you wish to receive.
ANGELICA TCHERASSI reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deterioration that occur with use will not be regarded defective. We do not replace products that have previously been replaced. Please note that availability of the replacement item is not guaranteed.
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To complete your return or exchange, please ask us for a Return or Exchange Form at contact@angelicatcherassi.com. Once sent by us: Print, fill and include both the completed form, and your receipt of purchase, in your return package.
If you are shipping a return or exchange to us using your own mail carrier (at your cost), we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with contact@angelicatcherassi.com on the same email thread where you initiated the request).
Save the shipping receipt for your records.
Once your return has been processed, you will automatically receive a notification.
We only accept returns or exchanges purchased from angelicatcherassi.com and not through any of our retail stores or distributors.
SALE TERMS
All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. No exceptions.
LOST PACKAGE?
We ship via FEDEX, UPS or MRW which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
For domestic or international packages we ask UPS to require a signature for orders over 1,000 EUR.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.
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